Terms and Conditions


These general terms and conditions apply to all courses and trainings booked through Clincoach (in the following: courses). By participating in a course, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.

Materials provided by Clincoach are protected by applicable copyright and trademark laws.

Conclusion of contract

By making the courses available on the website, Clincoach makes a binding offer to conclude a contract for the corresponding course. By clicking on the order button in the shopping cart, the contract for the courses in the shopping cart is concluded. After submitting the order you will receive a confirmation by email. An effective conclusion of the contract comes about by sending the order during the ordering process.

Due date and payment methods

Folgende Zahlungsmöglichkeiten stehen zur Verfügung:

  • The following payment options are available:
  • Payment by credit card Bank transfer and payment after invoicing. The invoice will be sent by e-mail. Payments by invoice are due immediately upon receipt of the invoice.

In case of a delay in payment, Clincoach reserves the right to withhold its own contractual services until the delay is over.

You are only entitled to set-off or retention rights, if your claim has been legally established or is undisputed or acknowledged by Clincoach.

Withdrawal policy

Right of withdrawal for digital products

In the case of digital products, the execution of the contract will begin before the end of the withdrawal period. Consequently, the right of revocation expires with the beginning of the execution.

Right of withdrawal

You have the right to cancel this contract within fourteen days without providing reasons.

The right of withdrawal is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods, resp.

on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, resp.

on which you or a third party designated by you, other than the carrier, have taken possession of the last partial consignment or the last item.

In order to exercise your right of withdrawal, you must inform us (Clincoach UG (haftungsbeschränkt), Wienburgstraße 207, 48159 Münster, info@clincoach.de) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but this is not mandatory.


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*)

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of the consumer(s) (only in case of communication on paper)

  • Date


(*) Delete as applicable.

In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of the withdrawal

If you revoke this contract, we must reimburse you for all payments we have received from you immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal of the contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged for this refund.

Right of withdrawal for entrepreneurs

The regulations for distance selling contracts are not applicable to customers who are entrepreneurs. Therefore these customers are not entitled to a corresponding right of withdrawal because of the distance selling contract. The offeror does not grant such also.

Copyright and trademark law

The documents (scripts, graphics etc.) provided within the course after the purchase of a course are protected by copyright. Trademarks and logos that are listed on the documents are subject to protection under the Trademark Law. You are obliged to use the content made available to you only within the scope permitted in these terms of use and not to make it available to unauthorized third parties. This also applies after the end of participation in a course.

Right of use/License

By participating in a course, you will be granted a limited right of use for the duration of the course. This is the granting of a license, not a transfer of ownership. Within the scope of the license the following is to be omitted:

  • Change or copy course materials
  • Use of course materials for commercial purposes or for a public exhibition (commercial or non-commercial)
  • Decompiling or reverse engineering the software
  • Removal of copyright and proprietary notices from course materials
  • Transferring course materials to another person or mirroring them on another server

The right of use expires automatically if you violate any of these restrictions.

Secrecy of access data

You are obliged to keep your access data secret (username and password) and not to pass them on to unauthorized third parties.

Appropriate infrastructure and hardware

Prerequisite for participation in a course is the availability of suitable telecommunication services and a suitable hardware and software environment (e.g. Internet access, PC, common browser, etc.). The provision of these prerequisites as well as the telecommunication services including the transmission services are not subject matter of this contract, but are your responsibility.


The liability for defects is based on the legal regulations.

Limitation of liability

The liability of Clincoach is excluded for slightly negligent breach of duty, unless damages from injury to life, body or health or guarantees are affected or claims under the Product Liability Act are affected. Furthermore, the liability for the violation of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which you may regularly rely, remains unaffected. The same applies to breaches of duty by Clincoach’s vicarious agents.

Revisions and Errors

The materials appearing within the course may contain technical, typographical or photographic errors. Clincoach does not warrant that the materials within the course are accurate, complete or current. Clincoach may make changes to the materials included in the course at any time without notice.


Despite careful control of the content, Clincoach does not assume liability for the content of external links within the courses. The operators of the linked pages are solely responsible for their content.

Changes to these terms of use

Clincoach may revise these terms of use at any time without notice. By using the course, you agree to be bound by the most current version of these terms of use.

Governing Law 

These Terms of Use are governed by the laws of the Federal Republic of Germany.