General questions

ClinCoach is your ideal online partner for digital continuing education in the clinical trials sector. ClinCoach offers existing learning opportunities and is happy to support you in the design and implementation of exclusive course offerings.
Our online courses offer various benefits:
  • location and time-independent participation 
  • interactive and realistic content
  • current and relevant with experts’ help
  • passed course enables easy print on demand certificate
  1. First select the course that suits you.
  2. Add the course to your shopping cart.
  3. Create a user account and pay for the course in the checkout area.
  4. Start with the course immediately!
There are no special requirements, however a vocational training / medical degree is beneficial for most positions in the medical field.
You can pay with your credit card, instant bank transfer or Giropay. Would you prefer paying with a corporate account and need an invoice? Please get in touch at support@clincoach.de.
Please get in touch by email (support@clincoach.de) for a personal offer.
A voucher for a course can be added in the checkout area. 1. Please go to the course page and select a course. 2. Click the shopping cart icon and continue to the checkout. 3. Click on the voucher field at the top of the page, enter your voucher code and activate it (“Apply voucher”).

In the login process, you can use your username or email to receive a link for a new password.

These kinds of issues can often be caused by A) outdated files in your cache or B) an outdated browser version. A) Please try clearing your cache. Find a helpful tutorial here: How to clear your browser cache  B) If problems continue, please check your browser version and update on a regular basis. ClinCoach supports all current internet browsers (Apple Safari, Google Chrome, Microsoft Edge and Mozilla Firefox).
ClinCoach will refund 100% of the purchase price if you are not satisfied and have not yet completed the course.

Questions about the courses

Our courses are designed for study nurses, investigators, and persons otherwise involved in clinical trials (e.g. CROs). The ICH GCP online course teaches the international standard for the conduct of clinical trials. The certificate of attendance is a prerequisite for participation in clinical trials. The ICH GCP Online Refresher Course is designed for individuals who have already completed a GCP Basic Course (and an Advanced Course, if applicable). If you have not actively participated in clinical trials for a period of more than three years, the German Medical Association provides for “refreshing” your knowledge in this area. The advanced course for clinical trials in accordance with the MPDG for the implementation of the MDR in Germany teaches all the basics relevant to working on clinical trials of medical devices. The course builds on the AMG basic course (ICH GCP online course).
ClinCoach’s courses meet the official criteria of TransCelerate BioPharma. The ICH GCP Online Refresher Course is also recognized by the Westfalen-Lippe Medical Association. For physicians, 4 CME points of category D can be credited. The MDR/MPDG Online Basic Course  is also recognized by the Medical Association of Westphalia-Lippe. 8 CME points of category D can be credited to physicians.
The ClinCoach courses are each divided into six chapters with associated lessons. After a general introduction, the central actors in clinical trials are discussed, in particular the sponsor and the investigators. In the last chapter you will find further information depending on the course.
Yes, under “course content” you will find various preview lessons for all our courses.
The course can be started immediately after ordering and paused at any time. So you can complete the course in as many sessions as you like.
The final exam consists of ten questions, of which at least eight must be answered correctly.
The final test of the ICH GCP online course can be repeated three times. The final test can only be accessed once all content has been marked as “completed”. The final tests of the ICH GCP refresher course and the MDR/MPDG basic course can only be taken once due to requirements of the medical association. If you do not pass the course the first time, you can try again after 28 days.
After the course has been successfully completed, the certificate can be printed online as required. You will receive the official certificate of attendance of the refresher course by mail within 48 hours.
  1. Look up the term in the Glossary & List of Abbreviations in the course. There you will find explanations of all key terms and abbreviations.
  2. If your question has not yet been clarified, please feel free to contact us at support@clincoach.de.
Please feel free to contact our contact persons at support@clincoach.de. You will receive a response to your request within 24 hours.